Frequently Asked Questions
General Questions
What are wash care labels?
Wash care labels are fabric labels sewn into garments that provide essential information including washing instructions, fabric composition, country of origin, sizing and branding. They help customers care for their garments correctly while ensuring products meet applicable labelling requirements.
Are wash care labels legally required in the UK?
Certain information, such as fibre composition, must be provided for many textile products sold in the UK. Depending on the product type, additional information may also be required. We recommend checking the relevant regulations for your products if you are unsure.
Who do you supply?
We supply clothing brands, fashion designers, garment manufacturers, embroidery businesses, printers, schools, retailers, wholesalers, sports clubs and businesses across the UK.
Ordering
Can I order a small quantity?
Yes. We offer low minimum order quantities, making it easy for start-up clothing brands and small businesses to order professional labels without committing to large volumes.
Can I order thousands of labels?
Absolutely. We regularly produce both small and high-volume production runs for established clothing manufacturers.
Do you offer free samples?
Yes. We offer free sample packs so you can compare our materials before placing your order.
Can I reorder my labels?
Yes. Once your artwork has been approved, we can quickly reproduce your labels whenever you need them.
Custom Labels
Can I customise my labels?
Yes. We can print:
- Your logo
- Brand name
- Fabric composition
- Care symbols
- Size information
- Country of origin
- Safety warnings
- UKCA or EN71 information where applicable
Can you print in colour?
Most wash care labels are printed in black for maximum durability and readability, although other options may be available depending on the material and application.
What file format should I send?
We recommend supplying artwork as PDF, AI, EPS or high-resolution PNG. If you don't have artwork, our team can usually help prepare your label design.
Label Materials
Which material should I choose?
Satin
Perfect for clothing worn against the skin. Soft, comfortable and ideal for fashion garments.
Nylon
Durable and economical. Excellent for workwear, sportswear and industrial clothing.
Cotton
A natural-looking option that's popular with sustainable and premium clothing brands.
Polyester
Highly durable and resistant to repeated washing.
If you're unsure, contact us and we'll recommend the best option.
Durability
Will the printing wash off?
No. Our labels are designed to withstand repeated washing when used correctly.
Can your labels be tumble dried?
Yes, provided the label material is suitable for the garment and the printed care instructions reflect the garment's requirements.
Delivery
How quickly can you produce my order?
Most orders are produced quickly once artwork has been approved. Production times vary depending on quantity and customisation.
Do you deliver throughout the UK?
Yes. We deliver across the UK using reliable courier services.
Can you ship internationally?
Yes. Please contact us for international delivery options.
Printers & Ribbons
Do you sell label printers?
Yes. We supply professional wash care label printers suitable for businesses producing their own labels.
Which printer ribbon do I need?
The correct ribbon depends on your printer model and label material. If you're unsure, contact us and we'll recommend the correct ribbon.
Do you provide technical support?
Yes. We offer technical support to help with printer setup, troubleshooting and ongoing maintenance.
UKCA & EN71 Labels
Do you supply UKCA labels?
Yes. We produce UKCA-compliant labels for suitable products, including soft toys and other applicable items.
Can you print EN71 labels?
Yes. We produce EN71 printed labels suitable for qualifying soft toys and textile products.
Subscription Service
How does your monthly label subscription work?
Our subscription plans provide a fixed number of custom labels delivered each month, helping businesses maintain stock while benefiting from predictable costs.
Can I change my subscription?
Yes. Please contact us to discuss upgrading, downgrading or adjusting your monthly plan.
Artwork & Design
Can you help design my label?
Yes. If you don't already have artwork, we can assist with creating a professional label layout.
Will I see a proof before printing?
Yes. We recommend approving artwork before production begins.
Payment
Which payment methods do you accept?
We accept secure online payments through our website. Please contact us if you require alternative payment arrangements for business orders.
Still Need Help?
If you can't find the answer you're looking for, please contact our team. We'll be happy to help you choose the right labels, printers or accessories for your business.
